Delivery and Returns
*Free Delivery - we send our free delivery items by Royal Mail 1st class, which is generally delivered in 1-3 days from the date of despatch. All orders are despatched the next working day.
International Delivery - costs £7.95 per order. We send our international packages by Royal Mail
All payments must be received and authorised before shipment.
Return / Refund Policy
We operate a 14 day hassle free returns policy. To request a return, exchange or refund please complete our contact us form. If you are not completely satisfied with your purchase, simply return the item or items to us in their original, unworn condition within 14 days of receipt. Please note that your return should be received by us within this period. We will issue a refund within 28 days and will refund the cost of the item but not the shipping cost and you will need to cover the return shipping cost.
If you should receive a faulty or damaged item, please notify us within seven days. We will not process claims for goods received as faulty after this period of time. We offer a free return shipping for all faulty items, covering the cost of 1st class registered postage. To arrange a return please contact us. When we receive this email we will reply with details of how to return the product(s). We aim to respond within 24 hours. We will respond as soon as we can. We do not accept unauthorised returns.
The item is your responsibility until it reaches us. For your own protection, we recommend that you request proof of posting when returning the item, or you may wish to select a delivery method that insures you for the value of goods that you are returning. We cannot be held responsible for returns that are lost in transit.
All products to be returned must be carefully repackaged with their original packing with tags attached and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse. Goods that show obvious signs of wear or abuse will be returned to the buyer.
In the interests of fraud prevention, your refund will be issued by the same method that you paid. Goods are refunded within 30 days.
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail. Quite often, a delivery attempt has been made but a card has not been left. Any order discrepancies relating to missing/lost items must be reported to us in writing via our contact form within 24 hours of receipt of your order.
We cannot refund or replace lost items until 15 working days after the date of despatch - this is when the Royal Mail classes items as being lost. If your item is time sensitive, we recommend the use of our next day delivery service.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that cannot refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
Wild Strawberry Boutique cannot be held responsible for goods that are lost or delayed in transit.
Delivery of goods to an incorrect but deliverable address as provided by the customer is the responsibility of the purchaser. Delivery to a non-existent address is also the responsibility of the purchaser.